Coming Event: Best Practices in the mobility sector, Nov. 22nd, Bern

This training is the first programm made in partnership with EuRa (The European Association of Relocation Professionals).

 

Topic: Managing difficult clients. Dealing with unrealistic expectations, objections and service failures: a mediator's and cross cultural trainer's perspectives.

As this training will be offered in parallel with EuRA, participation in training will count as 50 points towards EuRA certifcation.

Trainers: Melina Hiralal, Melina is a certified mediator and cross-cultural trainer und Anne-Claude Lambelet, a cross-cultural trainer with extensive expertise in relocation management.

Venue: to be announced shortly

Fee: CHF 300.- per participant for SARA and EuRA members, CHF 450.- for non members.

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